Mark this as favouriteInvestigator Services Assistant

For one of our international clients, we are looking for an Investigator Services Assistant, to integrate the Global Central Labs.

Responsabilities:

Investigator Services Assistant provides support to investigator sites, monitors, and other departments within Global Central Labs through communication of information, training sites and documentation of services pertaining to clinical trials.

You will be expected to use the tools provided to answer all the questions, take orders and provide site education on a study level.

Overall view and site performance to meet the timelines and execution of the protocol to ensure clean data at the earliest time point.

They are responsible for internal and external communication: placing all calls, answering incoming phone calls, handling emails and communicate sponsor alert, voice alert values (VAV) and any other critical values.

You will also be responsible for resolving different types of queries within assigned timelines and other duties as assigned or required.

Profile:

• Excellent client and phone service skills
• Customer-service oriented with a problem-solving attitude
• Knowledge of Good Clinical Practices (GCP)
• Microsoft office knowledge
• Strong analytical, interpersonal and time management skills.
• Excellent knowledge of English
• Critical thinking and problem solving skills
• independent worker while also being a team-player