Mark this as favouriteCustomer Service Manager

Day to Day

·    Provide high quality, fan-generating service and leads for all assigned accounts.

·    Accountable for book of business, account management, operations, and KPI achievement.

·    Ensure customer success is the goal for all assigned accounts and increase customer satisfaction.

·    Contribute to the overall success of the team, the territory/segment, and Indeed Belgium.

·    Drive customers to success by purposefully participating in their success through sales collaboration.

·    Collaborate with a manager, a team lead and senior client success specialists to achieve team goals and contribute to results.

·    Mentor new hires as requested.

Responsibilities

·    Provide recommendations on account operations to achieve results: set appropriate metrics (cost effectiveness, conversions, volume)

·    Read operational data and provide solutions to operational issues as they relate to the client's recruitment challenges.

·    Collaborate with a manager, a team lead and senior client success specialists to contribute and contribute performance to achieve team goals.

·    Communicate and collaborate proactively with sales and other departments to exceed customer expectations, set goals, and resolve recruitment issues.

·    Share case studies, contribute to team initiatives, and cover for absent teammates.

·    Proactively understand and contribute to team goals, cooperate with other departments to ensure customer success.

·    Propose and communicate measures and initiatives for account success.

·    Achieve personal account goals and KPIs.

·    Partner with sales to achieve results, plan for customer success, and address and prevent problems.

Skills/Competencies

·    Fluency of Verbal and written Communication in Dutch, French and English language

·    Data Proficiency: Quickly analyze operational data and identify anomalies.

·    Unbiased Decision-Making: Formulate hypotheses based on data, maintaining an unbiased perspective.

·    Risk Prevention: Proactively assess and manage accounts in sales partnership to enhance effectiveness and results.

·    Motivational Skills: Understand client issues, identify problems, and partner internally for solutions.

·    Adaptability: Overcome obstacles and drive change while taking ownership.

·    Perseverance: Never give up, persistently think through and execute tasks.

·    Continuous Learning and Leadership: Prioritize ongoing self-improvement and show the initiative to explore new markets.

Experience:

·    Client Service: 2 years (Required)

Language:

·    Dutch (Required)

·    French (Required)